Distance Sales Agreement
1.1. SELLER:
Title: {SELLER Title}
Address: {SELLER Company Address}
Website: {Website URL}
Email: {Email Address}
Phone: {Phone Number}
Trade Registry Number: {Registry No}
MERSIS Number: {MERSIS No}
1.2. BUYER:
Full Name:
Phone:
Address:
Email:
IP Address:
2. PRODUCTS SUBJECT TO THE ORDER
https://{Website URL}/shop
3. SUBJECT OF THE AGREEMENT
3.1. The subject of this Distance Sales Agreement (hereinafter referred to as the "Agreement") is the sale and delivery of the product with the specifications listed on the website, which the Buyer has ordered electronically from the Seller’s website, and the determination of the rights and obligations of the Parties concerning the sale and delivery of the product.
3.2. The provisions of this Agreement are subject to the Turkish Commercial Code No. 6102 and the Turkish Code of Obligations No. 6098, as both Parties are considered merchants under the scope of these laws. The provisions of the Consumer Protection Law No. 6502 and relevant secondary legislation do not apply to the Agreement. In this context, the Buyer is not entitled to rights and remedies granted to consumers, including the right of withdrawal, under the applicable consumer protection laws.
3.3. The Buyer acknowledges and declares that they are aware of the basic characteristics, sales price, quantity, payment method, delivery terms, and other relevant information regarding the product, as well as the conditions for cancellation and return, and that they have confirmed these details electronically, subsequently purchasing the product.
3.4. The pre-information form, proforma invoice, Terms of Use, and Privacy Notice on the payment page of the website are an integral part of this Agreement.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. The Seller is obliged to print and send the product, in accordance with the specifications and within the deadlines specified on the website, after the full payment has been made.
4.2. The Buyer is obligated to provide all the requested personal information, including full name, company title, email address, phone number, address, and invoicing details, truthfully, in compliance with the law, and up-to-date during the registration process and when placing an order.
5. ORDER TERMS
5.1. The Parties to this Agreement are the Buyer and the Seller. All obligations and responsibilities related to the performance of this Agreement are the sole responsibility of the Parties.
5.2. To place an order for products offered on the website, the Buyer must enter the required information on the website. If the Buyer places an order without becoming a member, they automatically become a member upon agreeing to the Terms of Use, Privacy Policy, and other necessary documents. The Buyer may terminate their membership at any time without giving any reason.
5.3. For printed products, the Buyer can place an order by selecting options for material type, size, color, quantity, etc., and by uploading the design.
5.4. The Buyer acknowledges that the return conditions will vary based on whether the ordered products are ready-made or custom-made, and they accept that custom-made products cannot be returned.
5.5. After the Buyer selects the product and adds it to the cart, they may upload their design files in PDF, PSD, AI, INDD, SVG, EPS formats. After the design is checked for print suitability, the Buyer will be asked to confirm the print readiness via email or on the website before the product is printed.
5.6. After the Buyer completes the purchase, the design will be checked for print suitability (including resolution, layout, bleed, etc.) within 7 (seven) days. If necessary, corrections will be made, and the final print-ready version will be emailed to the Buyer.
5.7. The Buyer must approve the final design within 7 (seven) days. If the Buyer does not approve the design in time, the product will be printed in its original submitted form.
5.8. After the Buyer has selected all product details and preferences, the purchase is completed upon payment.
5.9. After the design is approved, the products will be printed and delivered to the Buyer’s address within 30 (thirty) days.
6. CANCELLATION AND RETURN TERMS
6.1. As per this Agreement, products produced or customized based on the Buyer’s specific requests cannot be canceled or returned.
6.2. The Buyer has the right to cancel the order before the design is approved and before production begins. If the Buyer notifies the Seller via email or customer service phone number within the specified time, the amount paid will be refunded within 10 (ten) business days or credited to their account for future orders.
6.3. If the order is canceled before printing begins, any fees for actions performed up to that point (e.g., proofs, graphic design, etc.) will be deducted from the refund, and the remaining amount will be refunded within 10 (ten) business days.
7. DELIVERY OF THE PRODUCTS AND DELIVERY METHOD
7.1. Unless the Buyer specifies otherwise in writing, the products will be delivered to the address provided by the Buyer. The Buyer is responsible for ensuring the accuracy and completeness of their delivery information.
7.2. The Buyer is generally responsible for the delivery costs. If the Seller offers free delivery for orders over a certain amount, then the delivery cost will be covered by the Seller.
7.3. Delivery will be made as soon as possible, depending on stock availability for ready products or production time for printed products, and no later than 30 (thirty) days after the payment is received.
7.4. The order will be deemed placed once the payment information is confirmed, and if the Buyer has uploaded their design, confirmation of the print suitability is obtained electronically.
7.5. Orders placed on weekends or public holidays will be processed on the next business day following payment confirmation.
8. SELLER’S LIABILITY FOR DEFECTS
8.1. The Buyer is responsible for inspecting the products for defects upon delivery, as per the Turkish Commercial Code No. 6102.
8.2. If the Buyer detects any visible defects upon delivery, they must inform the Seller within 3 (three) days. Otherwise, the product will be deemed accepted as-is.
8.3. If there are any hidden defects, the Buyer must inform the Seller within 8 (eight) days of delivery.
8.4. The Buyer is responsible for returning the defective product in its original packaging, along with all required documentation (invoice, etc.).
8.5. If the Buyer notices any obvious damage, the Buyer should request the delivery person to prepare a report.
8.6. If a defective product is returned, the Seller will either replace it or reprint it at their expense and deliver it to the Buyer. If the Buyer prefers, they can request a refund, which will be processed within 10 (ten) business days.
8.7. If the defective product is out of stock or cannot be reprinted, the Seller will refund the Buyer the amount paid without any interest or fees.
8.8. The tax and legal obligations regarding product returns are subject to the relevant laws and both Parties must comply.
9. PRICING TERMS
9.1. The price of the products ordered by the Buyer is specified on the website and in the invoice sent to the Buyer. Unless otherwise stated, prices do not include VAT.
9.2. If the Buyer makes a payment via credit card or in installments, the applicable terms are those agreed upon between the Buyer and the bank.
10. SELLER’S STATEMENTS AND LIMITATION OF LIABILITY
10.1. The Seller reserves the right to change or cancel prices, product specifications, designs, promotions, and campaigns without notice. The Buyer acknowledges that they will not claim any compensation from the Seller for any losses caused by such changes or cancellations.
10.2. The Seller is not liable for errors in the design sent by the Buyer, including typographical errors, spelling mistakes, incorrect placement, low resolution, or incorrect material selection.
10.3. The Seller is not responsible for inspecting whether the content submitted for printing complies with legal and moral standards but reserves the right to reject and cancel any orders that do not meet these standards.
10.4. The Seller is not responsible for color discrepancies between what appears on a screen and the final printed product.
10.5. The Seller acknowledges that some printed products may not be suitable for outdoor use or may require specific storage conditions.
10.6. In the event of incomplete or defective performance of the Agreement by the Seller, the Buyer agrees not to claim any damages, including loss of profits or other indirect damages. The maximum liability of the Seller shall be limited to the value of the order.
10.7. The Seller is not responsible for issues such as interruptions, delays, or losses caused by computer viruses, communication errors, theft, or unauthorized access.
11. FORCE MAJEURE
11.1. Force majeure includes unforeseen events such as natural disasters, war, terrorism, strikes, legislation changes, or other circumstances that prevent the Seller from fulfilling their obligations.
11.2. In the event of force majeure, the Seller may cancel the Agreement by refunding the payment without any further liability.
11.3. If the force majeure situation lasts for more than 45 (forty-five) days, the Buyer may cancel the Agreement and request a refund